F.A.Q.
Welcome to the PAWS AND MEWS FAQ page! Here you'll find answers to the most frequently asked questions about our products, shipping, returns, and more. If you can't find what you're looking for, feel free to contact us directly.
1. General Questions:
What is PAWS AND MEWS?
PAWS AND MEWS is an online store dedicated to providing high-quality products for your furry friends. We offer a wide range of pet accessories, toys, grooming supplies, and more.
How can I contact you?
You can reach us via email at pawsandmews@gmail.com or use the contact form on our website. We strive to respond to all inquiries within 24 hours.
2. Products:
What types of products do you sell?
We sell a variety of pet products including collars, leashes, toys, grooming supplies, feeding accessories, and more for both cats and dogs.
How do I know the products are of good quality?
We carefully select our products from reputable suppliers and regularly review our inventory to ensure high quality. Customer satisfaction is our top priority, and we welcome your feedback on any product.
3. Ordering:
How do I place an order?
Simply browse our catalog, select the items you wish to purchase, and add them to your cart. Once you're ready, proceed to checkout and follow the instructions to complete your order.
Can I change or cancel my order after it has been placed?
If you need to change or cancel your order, please contact us immediately. Orders are processed quickly, but we will do our best to accommodate your request if it hasn’t been shipped yet.
4. Shipping:
Where do you ship to?
We ship worldwide! We offer FREE WORLDWIDE SHIPPING.
How long does shipping take?
Shipping times typically range from 7-16 business days, depending on your location. Please note that due to high demand and external factors, some shipments may experience delays.
How can I track my order?
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order on our website or the carrier’s website.
5. Returns & Refunds:
What is your return policy?
We offer a 30-day return policy for unused and unopened items. If you are not satisfied with your purchase, please contact us to initiate a return.
How do I return an item?
To return an item, please contact us at pawsandmews@gmail.com with your order number and reason for return. We will provide you with return instructions and a return address.
When will I receive my refund?
Refunds are processed within 5-7 business days after we receive and inspect your returned item. You will receive an email notification once your refund has been issued.
6. Payments:
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express) and PayPal.
Is my payment information secure?
Yes, we use secure encryption technology to ensure that your payment information is protected. Your privacy and security are very important to us.
If you have any other questions or need further assistance, please don’t hesitate to contact us at pawsandmews@gmail.com. Thank you for shopping with PAWS AND MEWS!