Shipping Policy

Thank you for choosing PAWS AND MEWS for your purchase. We are committed to providing you with a smooth and reliable shipping experience. Please take a moment to review our shipping policy below:

1. Shipping Times: Our standard shipping times are usually between 7-16 working days. Please note that these are estimated delivery times and may vary depending on the destination and any unforeseen circumstances that may arise during transit.

2. Processing Times: Orders are typically processed within 1-2 business days (excluding weekends and holidays). During peak periods or special promotions, processing times may be slightly extended, but we always strive to dispatch your order as quickly as possible.

3. Shipping Methods: We use reputable shipping carriers to ensure timely and secure delivery of your order. The specific carrier and shipping method will be determined based on your location and the products ordered.

4. Tracking Information: Once your order is shipped, you will receive a shipping confirmation email containing your tracking information. You can use this information to monitor the status of your package and its estimated delivery date.

5. Delayed Shipments: In the rare event that your order takes over 30 days to arrive from the date of shipment, we sincerely apologize for any inconvenience caused. If this occurs, please reach out to our customer support team, and we will promptly investigate the matter. In such cases, a full refund will be allowed for your purchase.

6. International Shipping: We offer international shipping to select countries. Please be aware that international orders may be subject to customs duties, taxes, or import fees, which are the responsibility of the recipient.

7. Order Status Updates: You will receive email updates throughout the shipping process, including order confirmation, shipping notification, and delivery confirmation. If you have any questions or concerns about your order's status, feel free to contact our customer support team.

8. Multiple Items in One Order: Please note that if you order multiple items, they may be shipped separately to expedite delivery or due to varying stock availability. Rest assured that you will not be charged any additional shipping fees in such cases.

We appreciate your patience and understanding as we work hard to deliver your order promptly. If you have any questions or require further assistance, please don't hesitate to contact our dedicated customer support team.

Thank you for choosing us, and we look forward to serving you with excellence.

PAWS AND MEWS